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Effective Date:

At Chongo DC, your privacy is our priority. This Privacy Policy describes how Chongo DC and its affiliates collect, use, and protect your personal information when you visit our website, purchase products, participate in raffles, or interact with us through other services. By using our website or providing your information, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

  • Name, email address, phone number, billing/shipping address.
  • Payment details (processed securely through trusted third-party gateways).
  • Account information when you register on our website.
  • Event or raffle registration details, including selected product interests.
  • Customer service interactions, including messages, feedback, or support requests.

1.2 Automatic Information

  • IP address, browser type, operating system, and device information.
  • Website usage patterns, such as pages visited, time spent, and referring URLs.
  • Cookies and tracking technologies for personalization and analytics.

1.3 Information from Third Parties

  • Shipping and courier partners may share delivery updates.
  • Payment processors may share transaction confirmations.
  • Marketing and advertising partners may provide analytics or lead data.

2. How We Use Your Information

  • Process and deliver orders, returns, and refunds.
  • Communicate with you regarding purchases, shipments, and support.
  • Provide promotional updates, newsletters, and raffle participation details.
  • Personalize your experience on our website.
  • Analyze performance and improve our website, services, and product offerings.
  • Comply with legal, regulatory, and fraud prevention requirements.

3. Sharing of Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Payment processors, shipping companies, IT providers, and marketing platforms to fulfill orders and services.
  • Legal Authorities: When required by law, regulation, or to protect rights, property, or safety.
  • Affiliates and Business Partners: For joint promotions, raffles, or events, subject to your consent.

4. Advertising & Marketing

  • Email newsletters (opt-out available at any time).
  • Targeted advertising through search engines and social media platforms.
  • Raffle and event updates related to your expressed interests.

5. Cookies & Tracking Technologies

Our website uses cookies, pixels, and analytics tools to:

  • Recognize returning visitors and improve user experience.
  • Store your preferences, such as cart items and login sessions.
  • Analyze site performance and traffic sources.

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Security

We implement industry-standard security measures including encryption, firewalls, and secure socket layer (SSL) technology. While we work to protect your information, no method of transmission over the internet is completely secure.

8. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your data where legally applicable.
  • Opt-out of marketing communications at any time.

Requests can be made by contacting us at the details provided below.

9. International Users

If you access our services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. We comply with applicable laws governing international data transfers.

10. Children’s Privacy

Chongo DC does not knowingly collect personal information from children under the age of 13 (or the minimum age as defined by local law). If such information is inadvertently collected, we will delete it immediately upon discovery.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with a revised “Effective Date.” We encourage you to review this policy regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

  • USA
    ChongoDC.com, LLC
    13025 Danielson Street, Suite 105, Poway, California 92064, United States
    Email: info@chongodc.com
    Phone: +1 (858) 842 1513
  • Europe
    AGIC Energy Europe S.L.
    CIF: B13872353
    Carrer Del Jurats 7B, San Adreu De Barca, Barcelona CP.08740
    Phone: 934648440
  • Caribbean
    AGIC Energy Caribe SRL
    33 Alberto Larancuent Street, Plaza Manicurissima, 3rd Floor, 10124 Santo Domingo, Dominican Republic
    Phone: +1 (829) 893-4843
  • Southern Africa
    AGIC Energy Southern Africa
    Stand 4320 y 4321, John Mbita Road, Ridgeway, Lusaka, Zambia.
    Phone: ±2602-11 250305
  • West Africa
    AGIC Energy West Africa Limited
    #2 Adefolu drive, off Allen Avenue Ikeja, Lagos state, Nigeria.
    Phone: +234 80 686 71988
  • Asia
    AGIC Energy Global Technology CHINA
    378 Chengbei Road, Room 2306, Jiading District, Shanghai, China
  • Middle East
    AGIC Energy Global Technology - FZE LLC
    SPC Free Zone, E311, Sheikh Mohammed Bin Zayed Rd, Al Zahia, Sharjah, U.A.E.